Umma Hani Tanmoy
Graduate Teaching Assistant / Doctoral Student
George Mason University

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Graduate Teaching Assistant
George Mason University

Aug 2021 to Present​

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• IT 425 Election Security, IT 357 Computer Crime, Forensics, and Auditing – Fall 2022

• IT 366 Network Security, IT 357 Computer Crime, Forensics, and Auditing - Summer 2022

• IT 366 Network Security, IT 357 Computer Crime, Forensics, and Auditing - Spring 2022

• IT 366 Network Security, IT 357 Computer Crime, Forensics, and Auditing - Fall 2021

• IT 353 Information Defense Technologies – Fall 2021

IT Helpdesk Technician.

InnerWorkings                                                               Nov 2019 to July 2021                                                                                                                                                   

• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity problems

• Perform diagnostics and troubleshoot system issues, document help desk tickets/resolutions in ZenDesk, and maintain equipment inventory lists in SmartSheet

• Configure users, groups, group policy objects, service accounts, application layer services and other objects using Active Directory

• Remotely assist client via System Center Configuration Manager, Team Viewer and Quick Assist

 

IT Helpdesk Associate.

Monroe College                                                              Jan 2019 to Nov 2019  

                                               

• Provided support to end users for computer, application, system, device, access and hardware issues.

• Identified, researched and resolved technical problems of moderate complexity.

• Troubleshoot and maintained CISCO IP based phone system via CUCM and CUCA

• Documented, tracked, monitored and resolved issues using SolarWinds and escalated ticket as needed

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Security Operation Center Analyst. COMODO

​ Feb 2018 - May 2018

 

•  Gained skills of working in a IT business environment including working remotely, working with overseas teams, working with team members from different fields, and also completed tasks individually.
•  Learned product suite including Endpoint and Website Protection, Security Sensor Integration, Firewalls and Security Information and Event Management (SIEM) 
•  Analyzed data using Data Science algorithms, Research, coding and scripting with Python language and different Comodo Products
•  Handled cWatch Web and cWatch Network of Comodo and analyzed different malware events
•  Used the cWatch Network to detect malware and suspicious activities
•  Detected Anomaly events of malware activities through cWatch Sensor and handled them using cWatch Web Application and Comodo Confluence

 

 

Member (Volunteer)

Monroe College Information Technology Student Association,

2016 - 2018​

 

 

Youth Leader (Volunteer)

Bangladesh Red Crescent Society

​2006 - 2015

 

My role as an RCY volunteer in BDRCS was to uphold the International Red Cross And Red Crescent values, and serve the community. Working for people, specially children and people in need, is a great experience. Being with the Red Cross and Red Crescent Community, and being active the RCRC Movement helped me built my volunteer skills.

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•    Attended International Youth Exchange Program 2012 in Tokyo, organized by Japanese Red Cross Society
•    Participated in International Volunteers and Youth Camp 2011 in Malaysia, organized by Bulan Sabit Merah Malaysia (Malaysian Red Crescent Society)